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Download our FREE white-paper: "Nine secrets that IT professionals don't want business executives to know".
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:: Testimonial |
"Twist has met every one of our computer and network support needs. Our systems are running smoothly and when we do have a need, Twist Solutions responds very quickly."
- Tad McIntosh, President HumCap |
:: Case Study |
Optimizing IT systems to improve employee productivity and lower technology costs... more |
:: Article |
Data security and privacy: How to get a good night's sleep...more |
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:: We are your small to mid-sized business IT department
Twist helps executives at small to mid-sized companies keep their computer
systems up and running 99.9% of the time, 24/7. We do this with a
revolutionary process that prevents problems before they happen, and provide the
highest quality IT personnel and processes at an affordable price.
By combining the IT services listed below we
create a complete IT department for you at an affordable price! The services
are delivered onsite and remotely, and we provide long-term smooth and effective
operations of your hardware, software, and networks. This is demonstrated by our
99% customer retention over the past 5 years!
:: Our Services
New Equipment Installation. Twist will prepare a project plan, install,
configure, and troubleshoot new hardware and software (i.e., servers, PCs,
networking equipment, VPN installation, email, and office/accounting
applications).
Help Desk. Get assistance onsite and remotely whenever you need it for installation, configuration, troubleshooting, and how-to advice.
Maintenance and Support. Provides you with full-service maintenance and
support including reports of the completed activities including security patches,
anti-virus software, hardware drivers, hard drive utilization, back-up jobs, server logs,
network utilization levels, network appliance firmware upgrades,
viruses and spyware removal, spam filters and pop-up blockers installation,
Windows software maintenance, hard drive defragmentation, and user administration
(i.e., adding or removing domain user accounts) and server access permissions.
Consulting (virtual CIO). Twist will help you make correct decisions
about your technology systems by providing reviews of your IT systems and
recommendations on new projects to support your business. Our vCIO service includes systems architecture,
hardware, software, application capacity, migration planning, security
analysis, and strategic information technology planning.
Procurement. We can help you purchase the best hardware and software at
the best pricing by looking at your current environment, your business needs,
and issues that your staff members are reporting.
Monitoring. Automated system to monitor your servers, PCs, and
networking equipment to prevent problems from occurring and to also to look at
trends in your IT systems.
Contact us today and find out why small to
mid-sized businesses have been quick to realize the benefits of Twist's
approach to managing technology.
:: How does our process work?
Twist's managed IT model of assess, stabilize, and maintain
is performed every quarter so that you have a complete understanding of
the performance, bottlenecks, and potential hardware and software that can help
your business!
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Assess. We will evaluate and inventory our clients' technology assets:
applications, servers, network configuration and software. Creating a baseline
IT architecture and recommendations for IT enablers to support business
initiatives.
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Stabilize. After reviewing the assessment with our clients we will
implement and configure the appropriate solutions for the recommended areas.
Various options are considered based on third-party hardware and software
costs.
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Maintain. Routinely, Twist provides help desk and onsite
services as required to support our clients' daily needs and keep our clients'
infrastructure secure, available and reliable by performing routine maintenance
and updates.
:: Compare the value of Twist with the traditional IT service offerings
| Service Comparison |
Twist |
In-house IT |
Independent consultant |
| Maintenance and support |
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| New equipment installation |
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| Software system selection and procurement |
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| Specialists to handle each area of your IT: software, desktop,
server, and network. |
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| Fractional fee structure |
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| Periodic IT assessment |
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| Software system to manage your IT department and IT assets |
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| 24x7 system monitoring for emergencies |
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Contact us today and find out why small to
mid-sized businesses have been quick to realize the benefits of Twist's
approach to managing technology.
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:: Technology Areas Included
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| Function |
Description |
Details |
| Maintenance & Support |
Our proactive maintenance approach effectively
mitigates network problems, often leading to fewer and less severe incidences
over time. We also offer access to technical experts across a range of
platforms. |
Our staff is screened with our live testing
environment. Includes remote access & routine maintenace. |
| Project Implementation |
Effective project management is essential to keep
your business moving. Whether you need to upgrade your system or are moving the
entire office across town, we have the knowledge and expertise to keep you
running on schedule and on budget, every time. |
Service includes Relocation, Installations, and
Upgrades. |
| Consulting
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Our consultants will perform an in-depth analysis
of your existing IT infrastructure, identifying strengths and weaknesses.
Working with the equipment you already own, and finding the best options for
new equipment as necessary, we will optimize and maintain your network
capabilities to ensure that technology is an invaluable asset rather than a
nuisance to your business. |
We can assist with Project Management, Site design
- wiring diagrams and matrixes, Hardware selection including architecture and
specifications, Software selection including installation and operation,
Security Management Services, & Data Recovery Contingency Plans. |
| Security Audits |
Routine security audits of your system and network
keep you up-to-date on the latest threats and where security measures should be
implemented. Includes solutions for remote access users. |
Includes Virus detection, removal, protection;
Protection from hackers; Spyware and Adware detection and removal; and
Firewalls & Proxy servers. |
| Network Design |
Whether it’s a LAN, WAN, WLAN, VPN or any other
configuration you may require, our expert staff can design, build, implement,
and maintain it with the utmost focus on quality and service. Down the hall or
across the world, we will make sure your data flow and storage is accurate and
secure. |
Includes Routers, VPN, RAS, LAN, WAN, WLAN, SAN, &
NAS. |
| Back-up |
Your business depends on accurate and reliable
data recovery. We offer solutions for contingency planning and disaster
recovery. |
Includes Off-site backup systems & Data recovery
solutions. |
| Email Solutions |
Email is an integral part of business
communications. Effective use is critical to productivity and requires reliable
solutions to keep things running smoothly. |
Services include MS Exchange, e-mail archiving,
Spam filters, and Anti-virus software. |
| Spam Control |
Spam is an inevitable part of utilizing email
communication, posing a serious risk to the health of your network in addition
to security concerns. Managing unwanted solicitations is vital to keeping your
network running smoothly and securely. |
Services include Spam blockers and Anti-virus
software. |
| Anti-Virus Solutions |
The threat of viruses, worms and unwelcome network
traffic is very real and growing everyday. There is no single one size fits all
solution for keeping your data secure. Utilizing the industry's best practices in
conjunction with the latest updates in software and patches, our team will
customize the solutions best suited to your needs. |
Includes Firewalls, VPN’s, Anti-virus software,
Patches, Data back-up and recovery solutions. |
| SAN (storage area networks) |
The link between servers and storage devices is
often the bottleneck slowing up the flow of critical data. Increase
performance, reliability, and scalability by implementing a SAN. When data
integrity and availability are absolute requirements, upgrading to a SAN is a
cost effective measure to keep your data flowing. |
Service includes Fiber Channel switches, Servers,
Storage devices, Bridges & Multiplexers. |
| NAS (network attached storage) |
An inexpensive means of expanding your network
storage capabilities. |
Service includes RAID. |
| File Servers |
Increase control over who has access to your data. |
Service includes RAID solutions and databases. |
| Procurement |
We work with the most respected names in the
business (Dell, Cisco, MS, Novell, etc.) to bring you service you can rely on.
However, we are under no contract obligations that may bar our creativity in
finding solutions that meet your needs. |
Offered for PC hardware, software, router and
switches. |
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