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:: Independent IT Providers
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We can help you monitor your clients environments, increase
your response times, and decrease the non-billable visits to your
customers. Learn more
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:: IT Service Companies
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Provide consistent quality across all of your staff, create
revenue streams without peaks and valleys, and cut down the time to provide
proposals to your clients. Learn
more
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:: IT Departments
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Discover how Twist's decision making tools improve your staff's
productivity and quality of service. Learn
more
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Twist IT management software provides independent IT providers, IT services
companies, and in-house IT departments with a complete management platform.
Learn how we can help you in the areas of customer acquisition, service
delivery, and management.
:: Technical Operations
Technician Support Console: Provide defined work-flows for your staff to
follow creating high quality ticket resolution and consistent output across
your staff.
Each technician is provided with a customized dashboard: Summary of clients
infrastructure, hardware and software, profile of special client requests, and
weekly/quarterly reports to be completed.
Asset Management: Automatically scan, collect and create a formatted
inventory of your clients’ hardware and software. The hardware and software
inventory can be updated periodically so that you have accurate data available.
Operations Management Reporting: Make better business decisions with
clear metrics on your staff’s performance at the individual and group level.
Workflow management:
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Technician availability
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Trouble ticket through-put
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Employee & team performance
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Team metrics
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Classifications of tickets
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Quality Management:
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SLA management & ticket review
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Automatic assignment of tickets
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Response rates
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Trouble ticket aging
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Ticket flow by company
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Monitoring: Monitor your clients’ network, servers and applications. The
monitoring component includes notifications of systems down as well as trending
data. Monitor server processes as well as communication protocols externally
like SMTP and HTTP.
Contact us today and find out why small to
mid-sized IT groups have been quick to realize the benefits of Twist's
management software.
:: Sales Operations
Sales Console: Provide your staff with defined work-flows of activities
and tracking against pre-set goals.
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Lead management
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Contact reminder and task management
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Opportunity and pipeline management
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Automatic proposal and agreement generation
Sales Management Reporting: Set clear goals for each sales staff member
and track at the individual and team level. Sales pipeline and conversion
reporting.
:: Administration
Administration Console: Work-flow management for purchase orders, travel
expenses, time sheets, and online payments.
:: Twist products to meet your business needs
| Product Feature |
Lite |
Advantage |
Core |
| Technical Operations |
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| Support Console |
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| Asset Management |
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| Monitoring |
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| Sales Operations |
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| Sales Console |
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| Proposal Generation |
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| Management |
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| Sales Management |
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| Operations Management Reporting |
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| Administration Console |
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Contact us today and find out why small to
mid-sized IT groups have been quick to realize the benefits of Twist's
management software
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