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Download our FREE white-paper: "Nine secrets that IT professionals don't want business executives to know".
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:: Testimonial |
"The service we receive from Twist Solutions is prompt and efficient. We are very happy to have support from an organization that is there when we need them."
– Bob Lilly Jr., President Bob Lilly Professional Promotions |
:: Case Study |
Providing smooth IT operations for a growing business... more |
:: Article |
Is outsourcing worth the trouble...more |
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What is your client retention rate?
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Why do you call your model "revolutionary"?
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How can your services cost less and deliver more?
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How do you screen your employees?
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What proprietary tools and technologies do you use?
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I already have an in-house IT staff. Why should I consider Twist?
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Do you outsource jobs overseas?
:: What is your client retention rate?
We are proud to have a 99% client retention rate. That statistic alone tells
you that we provide excellent value and quality.
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:: Why do you call your model "revolutionary"?
Our model is revolutionary for three reasons. First, you can fix your IT costs
with our managed services. That way, you have complete visibility into your
technology operating costs, something unheard of in the industry. Second, we
focus on preventing problems before they occur, while most IT support personnel
simply wait for you to call them when something breaks. We can do this with our
remote monitoring software and methodology.
In short, we offer a world-class IT team, outstanding service and support,
more reliable uptime, visibility into costs, and an emphasis on prevention.
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:: How can your services cost less and deliver more?
Our focus on prevention allows you to avoid costly repairs. At the same time,
we have a large team of experts on our staff who share their time among
different clients. That way, you receive the highest-quality personnel and
don't have to worry about whether they are being productive or not.
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:: How do you screen your employees?
Unlike most technology firms, we put candidates for employment through a
rigorous screening process. We don’t just look at their certification, because
we find that many certified technical personnel have academic and theoretical
experience but can't actually DO anything.
We screen our employees to ensure that they can actually prevent client
problems, diagnose problems, and fix problems in a wide range of settings. In
other words, we confirm that they can get high-quality results.
Then, we train them on the "Twist Managed Services Methodology" to ensure that
they can get the job done consistently and correctly the first time.
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:: What proprietary tools and technologies do you use?
We have a number of tools that allow us to remotely monitor your systems and
identify issues. At any given time, we are tracking various statistics for
each piece of hardware in your company. We provide you with a quarterly report
detailing performance and make recommendations for improvement, if
applicable.
At the same time, we have a proprietary methodology that ensures our
employees provide you with consistent, top-quality service. This methodology
starts with our rigorous screening process to ensure that our employees can
handle real situations, and don’t simply have "book smarts". Once hired,
everyone in the company follows a leading-edge process to provide clients with
efficient, professional, and the highest quality of service.
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:: I already have an in-house IT staff. Why should I consider Twist?
Often executives find that we can do what your in-house staff can do for a
lower cost and with higher quality and reliability. We are willing to bet that
we have a broader and deeper pool of experts on staff than any small- to
mid-sized company. Therefore, we can provide you with better service at a lower
cost.
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:: Do you outsource jobs overseas?
No. All of our employees are based locally.
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